Last Updated: 11/28/2025

This Delivery Policy outlines how Sweet Mother Beauty Palace handles shipping, delivery timelines, and related responsibilities.

1. Delivery Locations

We currently deliver within Finland and selected EU countries.
For international delivery inquiries, please contact us before placing an order.

2. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next working day.

3. Delivery Timeframes

Estimated delivery times:

• Finland: 2–5 business days
• EU Countries: 5–10 business days

Please note that delivery times are estimates and may vary due to external factors such as courier delays.

4. Shipping Fees

• Shipping costs are calculated at checkout based on location and order size.
• Free delivery may be offered during promotions or on qualifying orders.

5. Order Tracking

Where applicable, tracking details will be provided once your order has been shipped.
Customers are responsible for monitoring their delivery status.

6. Delivery Responsibility

• Customers must provide accurate and complete delivery information.
• Sweet Mother Beauty Palace is not responsible for delays or failed deliveries caused by incorrect address details.

7. Missed Deliveries

If a delivery attempt fails:

• The courier may reattempt delivery or leave instructions for pickup.
• Additional fees may apply for re-delivery if the order is returned due to failed delivery attempts.

8. Damaged or Lost Items

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery.
• Provide photos (if applicable) and order details.
• We will investigate and provide a replacement or refund where appropriate.

9. Delays Beyond Our Control

We are not liable for delays caused by:

• Courier service disruptions
• Customs processing (for international orders)
• Weather or unforeseen circumstances

10. Contact Information

For delivery-related questions:

Sweet Mother Beauty Palace
📍 Piilipuuntie 14a 2, 02250 Espoo, Finland
📧 sweetmotherbeautypalace@gmail.com
📞 +358 45 844 4585